Broadband Problems

Having problems with your broadband?

Before you do anything else, it is worth trying the procedure below. This fixes nine out of ten broadband problems and is something that your broadband provider will need you to try before they help you further.

 

  • Turn off your router and/or modem – unplug them if necessary.
  • Wait one minute.
  • Turn the router and/or modem back on again – or plug them back in.
  • Wait three minutes.
  • Try connecting to the internet again.

 

If your broadband still isn’t working, there could be a problem with your broadband connection. This could be on your phone line, the telegraph pole, the green box at the end of the road or even the exchange. For this reason, it is often worth contacting your broadband provider before calling us to make an appointment.

If your broadband provider confirms everything is okay with your connection but you are still having problems, give us a call on 0333 900 6000 to book an appointment.

To help you find out whether there are known issues with your broadband provider’s service. click the ‘Service Status’ link next to your providers name in the list below. If you need to call them, you will find their technical support number below too.

 

Provider Technical Support Service Status
Ask4 0114 303 3232 Not available
AOL 0844 499 5555 Not available
BE 0808 101 3430 Service Status
BT Broadband 0800 111 4567 Service Status
BT Broadband Business 0845 600 7020 Service Status
ClaraNet Soho 0845 234 0711 Service Status
Demon 0845 272 2666 Service Status
Eclipse 0845 122 4111 Service Status
EE 0844 873 8586 Not available
John Lewis Broadband 0800 022 3300 Service Status
Little Big One 0800 652 8288 Not available
Madasafish 0844 395 0830 Service Status
Metronet 0845 140 0083 Service Status
O2 0800 230 0202 Service Status
Origin Broadband 0800 206 2333 Not available
PlusNet 0800 432 0200 Service Status
Post Office Broadband 0845 600 3210 Not available
Sky Broadband 0844 241 1653 Service Status
Supanet 0870 120 8011 Service Status
TalkTalk 0870 444 1820 Service Status
Tesco Broadband 0844 556 3550 Service Status
Utility Warehouse 0844 815 0000 Not available
Virgin Media – ADSL 0845 454 2222 Service Status
Virgin Media – Cable 0845 454 1111 Service Status
Zen 01706 902 009 Service Status


The information on this page was last checked on December 18th 2013.